Welcome to the Services Portal

System Status

Check the status of individual IT systems. View Details

Search for Services and Knowledge Base Articles

Services

Browse our Service Catalog. Request a service or report an issue and help is on the way.

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My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Tickets

Knowledge Base

Prefer to find a solution on your own? Browse our Knowledge Base to find a 'self-help' solution.

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Portal Overview

IT Service Desk Hours

Phone and email support
412.396.4357 (HELP)
help@duq.edu

  • Monday–Friday: 7 a.m.–5 p.m.
  • Saturday: 9 a.m.-4 p.m.
  • Sunday: 12 p.m.-4 p.m.

Online chat
duq.edu/chat

  • Monday–Friday: 7 a.m.–5 p.m.
  • Weekends: Closed

Walk-in (Duquesne Union - 2nd Floor)

  • Monday–Friday: 8:30 a.m.–5 p.m.
  • Saturday: 9 a.m.-4 p.m.
  • Sunday: 12 p.m.-4 p.m.
 
  • *On-call staff can be notified of wide-spread/high-impact issues 24x7 by pressing 9 via the IT Service Desk phone menu.

Computer Store and Repair Center Hours

Duquesne Union - 2nd Floor
412.396.5645
computers@duq.edu

  • Monday–Friday: 9 a.m.–4 p.m.
  • Weekends: Closed