Issue
- I need to reset my Multipass Password
- I forgot my Multipass Password
- I can't log into my Duquesne account
- Reset Multipass Password
- Can't login
- Recover my account
- Need help resetting
- Unable to log in
Environment
- Duquesne University Multipass
Resolution
Reset Your Password
Steps:
- Go to the Multipass page: duq.edu/multipass
- Select Change/Forgot Password.
- Enter your MultiPass username.
- If you know your current password, enter it and select Login.
- If you do not know your current password, select Claim Account or Forgot Your Password?, then follow the prompts to verify your identity using your recovery email address or phone number.
- If prompted, enter the verification code that was sent to you.
- Enter and confirm your new password.
- Verify all password requirements have been met. Green check marks will appear next to each requirement.
- Select Change Password or Reset Password.
- A confirmation message will appear once your password has been successfully updated.
Mobile Users: The process is similar on smart phones. Use the same Welcome to MultiPass page and follow the prompts. Tap Next in the upper-right corner to proceed through each step.
Password Requirements
Your new password must:
- Meet the minimum length and complexity criteria
- Not contain personal information (e.g., name, username, D#)
- Not include common sequences (e.g., "1234", "abcd")
- Not reference Duquesne University (e.g., "duq", "duquesne", "bluff")
- Not be too similar to previously used passwords
Green check marks will indicate when all requirements are satisfied.
Additional Information
- Passwords must be changed annually. You will receive a reminder email two weeks before expiration.
- After resetting your password, update any saved credentials in browsers or apps.
- For access to university systems, visit the Duquesne Portal.