Outlook: Email Headers

Issue

• I received an email that I think is phishing
• I need to report a suspicious email
• CTS asked me for the message headers of an email
• How do I find the headers of an email?
• I want to report a spam or scam email

Environment

• Duquesne University email
• Outlook on the web
• Outlook for Windows
• Outlook for Mac
• Apple Mail (macOS)

Resolution

To report a suspected phishing email, copy the email's message headers and include them when you submit a Report Issue request for the Phishing and Spam Emails service. [Link to Phishing and Spam Emails service — confirm before publishing]

Follow the steps below for the email program you use.

Outlook on the Web

1. Sign in to [Outlook on the web]([Outlook on the web URL — confirm before publishing]).
2. Double-click the suspicious email to open it in a new window.
3. Select the three dots (…) next to the Forward arrow near the top of the email.
4. Select View > View Message Details.
5. A new window opens with the header information. Right-click inside it (Ctrl + click on Mac) and choose Select All.
6. Press Ctrl + C (Cmd + C on Mac) to copy.
7. Paste the headers into your Report Issue request.

Outlook for Windows

1. Double-click the suspicious email to open it.
2. Select File in the upper-left corner.
3. Select Properties.
4. Click inside the Internet headers box and press Ctrl + A to select all of the text.
5. Right-click and select Copy.
6. Paste the headers into your Report Issue request.

Outlook for Mac

1. Right-click the suspicious email.
2. Select View Source.
3. Copy the header information from the window that appears.
4. Paste the headers into your Report Issue request.

Apple Mail (macOS)

1. Select the suspicious email.
2. In the menu bar at the top of the screen, select View > Message > All Headers.
3. Copy the header information that appears.
4. Paste the headers into your Report Issue request.

Mobile Devices (iPhone, iPad, and Android)

Message headers cannot be retrieved in the iOS Mail app or in the Outlook app for iPhone and Android. Use a computer and follow one of the methods above.