DuqNet IOT: Connect Gaming and Streaming Devices

Issue

• I want to connect my gaming console or streaming device to campus Wi-Fi
• My PlayStation, Xbox, Roku, or Apple TV won't connect to DuqNet
• How do I register a device on DuqNet IoT?
• I need to change or remove a device I registered
• My device still won't connect to DuqNet IoT after I registered it

Environment

• DuqNet IoT wireless network

Resolution

DuqNet IoT is a wireless network for gaming and streaming devices in the residence halls. It is for recreational use only. Computers, smartphones, tablets, and other devices that need University resources should use DuqNet. Academic and administrative systems can't be reached from DuqNet IoT.

Before you begin:

• You can register up to four eligible devices.
• You can only reach the registration portal while connected to DuqNet with your student account.
• Streaming devices on DuqNet IoT must be controlled with their own remote controls.
• Wired (Ethernet) connections are not available in residence halls.

Register a Device

1. Connect a computer or mobile device to the DuqNet wireless network.
2. Go to the DuqNet IoT registration portal.
3. Sign in with your MultiPass username and password.
4. Select Create Device.
5. Enter a descriptive name for the device (e.g., John Smith's PlayStation 5).
6. Find the device's wireless MAC address and enter it.
7. Select the checkbox agreeing to the service requirements.
8. Click Create Device.

Connect a Registered Device

1. Open the wireless network settings on the device.
2. Select DuqNet IoT from the list of available networks.
3. Wait for the device to connect.
4. Confirm the device has internet access.

Edit or Remove a Registered Device

1. Sign in to the DuqNet IoT registration portal.
2. Select Manage Devices.
3. Select the device you want to change.
4. To edit the device:
   1. Click Edit.
   2. Update the device name or MAC address.
   3. Click Update Device.
5. To remove the device:
   1. Click Remove.
   2. Select Delete Account.
   3. Click Make Changes.

Troubleshooting: Device Won't Connect

Some devices use a randomized (private) MAC address by default. If so, the address the device uses on the network won't match the one you registered, and it won't connect.

1. Check the device's network settings and turn off any private or randomized MAC address option. Check the manufacturer's instructions for your device.
2. Confirm the device's wireless MAC address matches the one registered in the portal.
3. If it doesn't match, update the MAC address under Manage Devices > Edit, then try connecting again.

DuqNet IoT Privacy Warning

Duquesne University provides network services for the Internet of Things (IoT). This network, DuqNet IoT, is an unsecured, open network and should not be used to transmit personal, academic, university, financial or legal data that is restricted or internal data per the University's data governance service requirements. Duquesne University is not responsible for malicious theft or interception of data transmitted over this wireless network.

Individuals using this network should be sure that their device is protected, preferably with antivirus software, and is updated with the most recent security patches and updates. Duquesne University assumes no responsibility and shall not be liable for any loss of data, damage or viruses and malware that may infect your device on account of access to the IoT network.

This network is for the use of authorized university affiliates only. Anyone using this network expressly consents to network monitoring and is advised that if monitoring reveals possible evidence of illegal activity or violation of University policy, systems personnel may provide the evidence of monitoring to University authorities and/or law enforcement officials. You are solely responsible for your Internet use.

FAQ