Outlook: Add an Email Address to the Safe Senders List

Issue

• Emails from someone I know are going to my Junk folder
• I'm not seeing emails from a specific sender in my Inbox
• A legitimate email was marked as spam
• How do I stop emails from a sender going to Junk?
• Add a safe sender in Outlook

Environment

• Duquesne University email (Microsoft 365)
• Microsoft Outlook for Windows
• Outlook on the Web (OWA)

Resolution

Outlook for Windows

1. With Outlook open, go to the Home ribbon and select Junk, either from the Junk icon or from the More options (...) drop-down.
2. Select Junk E-mail Options...
3. Select the Safe Senders tab, then click Add...
4. In the Add Address or Domain dialog box, type the email address or domain you want to mark as safe.
5. Click OK to add it to your Safe Senders list.
6. In the Junk E-mail Options dialog box, click Apply to save your changes.

Emails from this sender will no longer be automatically moved to your Junk Email folder.

Outlook on the Web (OWA)

1. Go to duq.edu/mail to open Outlook on the Web. Sign in if prompted.
2. Click the Settings (gear) icon in the upper-right corner.
3. At the bottom of the side menu, click View all Outlook settings.
4. In the left-hand menu, select Junk email.
5. Under Safe senders and domains, click + Add.
6. Enter the email address or domain of the sender you want to mark as safe.
7. Click Save at the bottom of the screen.