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Description
Duquesne supports Apple iOS devices that are enrolled in the University's device management system and capable of using Apple's latest iOS version. Apple iOS devices have an end-of-life cycle where the device will be unable to use Apple's latest OS for security updates and functionality.
Apple iOS Device Support Levels Defined
Full Support
An application or device receives full support if it is eligible for manufacturer support, security updates and non-security hotfixes. CTS will provide assistance to resolve software configuration and functional issues in conjunction with vendor support and interaction.
For an Apple iOS device to be eligible for full support, it must be enrolled in the University's device management system, Jamf.
Limited Support
An application or device receives limited support if it is nearing or has entered end-of-life support by CTS or the vendor. CTS will provide best-effort support to resolve issues and make recommendations for product support or application replacement.
Due to the age of the device or application, it may have limited vendor support and decreased functionality. CTS will continue to provide critical security patches and updates where applicable. Replacement or upgrade should be considered in the near future for continued use before the device reaches the no support level.
No Support
An application or device receives no support if the manufacturer no longer supports it. CTS will not provide support and the application or device may be prohibited from using University resources.
Apple iOS Device Support Chart
iPhone
| Model |
Release Date |
Support Level |
| iPhone 15/Plus/Pro/Pro Max |
09/22/23 |
Full Support |
| iPhone 14/Pro/Pro Max |
09/14/22 |
Full Support |
| iPhone 13/Pro/Pro Max/Mini |
09/24/21 |
Full Support |
| iPhone 12/Pro/Pro Max/Mini |
10/23/20 |
Full Support |
| iPhone SE (2nd generation) |
04/24/20 |
Full Support |
| iPhone 11 Pro/Pro Max |
09/10/19 |
Full Support |
| iPhone 11 |
09/10/19 |
Full Support |
| iPhone XR |
10/26/18 |
Full Support |
| iPhone XS/XS Max |
09/21/18 |
Limited Support |
| iPhone X |
11/03/17 |
Limited Support |
| iPhone 8/8 Plus |
09/22/17 |
No Support |
| iPhone 7/7 Plus or Older |
09/16/16 |
No Support |
iPad
| Model |
Release Date |
Support Level |
| iPad (10th generation) |
10/26/22 |
Full Support |
| iPad (9th generation) |
09/24/21 |
Full Support |
| iPad (8th generation) |
09/18/20 |
Full Support |
| iPad (7th generation) |
09/25/19 |
Full Support |
| iPad (6th generation) |
03/25/18 |
Limited Support |
| iPad (5th generation) |
03/24/17 |
Limited Support |
| iPad (4th generation) or Older |
11/02/12 |
No Support |
iPad Air
| Model |
Release Date |
Support Level |
| iPad Air (5th generation) |
03/18/22 |
Full Support |
| iPad Air (4th generation) |
10/23/20 |
Full Support |
| iPad Air (3rd generation) |
03/18/19 |
Full Support |
| iPad Air 2 or Older |
09/07/16 |
No Support |
iPad Mini
| Model |
Release Date |
Support Level |
| iPad Mini (6th generation) |
09/24/21 |
Full Support |
| iPad Mini (5th generation) |
03/18/19 |
Full Support |
| iPad Mini 4 or Older |
09/07/16 |
No Support |
iPad Pro
| Model |
Release Date |
Support Level |
| iPad Pro (6th generation) |
10/26/22 |
Full Support |
| iPad Pro (5th generation) |
05/21/21 |
Full Support |
| iPad Pro (4th generation) |
03/25/20 |
Full Support |
| iPad Pro (3rd generation) |
11/07/18 |
Limited Support |
| iPad Pro (2nd generation) |
06/13/17 |
No Support |
| iPad Pro (1st generation) |
11/11/15 |
No Support |