How To: Set Up a New MiCollab Softphone

Description

This article will go over how to install the MiCollab softphone on your Duquesne-managed computer. It will also explain activating your MiCollab account, and how to sign in to MiCollab once the softphone is installed.

• Completing SSO Implementation and Softphone Client Setup
• Installing MiCollab on your DU-Managed Windows Computer
• Installing MiCollab on your DU-Managed Mac Computer
• Logging in to the MiCollab Client

Steps

Completing SSO Implementation and Softphone Client Setup

Once CTS enables your MiCollab account, you will receive an email to set up your CloudLink account. CloudLink is an application that will interface between the Duquesne SSO infrastructure and the MiCollab software client. You should not need to do this twice. If you have already set up your CloudLink account, you can skip to the installation section relevant to your device.

1. Open this email and click on "Finish building your account"
   
2. Click the "Verify with company login" button
3. You may be prompted to sign in with your MultiPass credentials after clicking this button
4. You should now see the following message:
   

Note
If you don't see You're Done!, go to the web site to see if you can log in with SSO:

1. Go to the MiCollab Web Client
   1. Open Chrome, Firefox, or Safari and go to this website:
   2. vmas-37.hosted.voipnetworks.com
2. Click MiCollab client link
3. Click Accept
4. Enter your email address
5. Click Next, then click Single Sign-On
6. Enter your MultiPass Username & Password and Accept Duo Prompts
7. Now that you are in the web application, close or walk through the preview, read through the Emergency Calls message, and click OK
8. You have verified SSO is set up!

Installing MiCollab on your DU-Managed Windows Computer

1. Type Software Center in your Windows search (lower left of screen), and open the Software Center
2. In Software Center, click Mitel MiCollab
   
3. Click Install to install MiCollab
   
4. MiCollab will install
5. After install is complete, launch MiCollab by typing MiCollab in the Windows search (lower left of the screen) and click Open.
   
6. Proceed to the Logging in to the MiCollab Client section.

Installing MiCollab on your DU-Managed Mac Computer

1. Open Self Service from your Applications folder
   
2. Click on Communication on the left Menu Bar
   
3. Click on Install under MiCollab
   
   This process will take some time to complete, but the Install Button will change to Done when it is complete
4. After install is complete, launch MiCollab.
5. Proceed to the Logging in to the MiCollab Client section.

Logging in to the MiCollab Client

1. Once you launch the client, you will see the following prompt. Double-click the Mitel logo. You can ignore the "Enter Authentication Key" field.
   
2. Enter your full Duquesne email address (example@duq.edu) into the "Enter email" field, then click Next.
   *Server Hostname should be auto-populated, but if not, paste this in: vmas-37.hosted.voipnetworks.com
   
3. You will then be prompted to enter your MultiPass credentials. Enter your credentials and approve the Duo prompt.
4. Setup complete! From now on, please use your MultiPass credentials if prompted to sign into your MiCollab softphone client.