Body
Internal Use Only
Description
As part of the IP modernization project underway for all of campus, the way in which campus printing from Apple endpoints was previously is being reconfigured. Unfortunately, that reconfiguration will cause all printers previously added to macOS devices to stop functioning. All printers will need to be re-added to endpoints to restore functionality. To aid in this process, CTS has added an application to Self Service that will guide you through re-adding a printer to your endpoint. You will need the name of the printer you wish to use. If you do not know, it will be on a black label on the printer body itself.
Note - Errors
If you've come to this page because of an error running the guided printer add, please select the "Submit a Ticket" button to the right of this walk through and a service support desk ticket will be created. If you need more immediate help, you can reach out to the service desk at (412) 396-4357.
Steps
- Open Self Service. (To open self service, click on the "Launchpad" icon on your dock and select the "Self Service" app or Open Finder, Navigate to "Applications", and select Self Service.app from the applications)
- Navigate to the "Printers" option on the left hand column and Select the "Add Printers (HP or Xerox)" application. Press "Run"
- When the application has opened, select the building where your printer is physically installed (the building code will be the first two or three letters)
- On the next prompt, select the name of your printer from the drop down (this will be the full name printed on the black label)
- Once installation has completed, you will see a confirmation prompt and the printer will appear in "System Settings> Printers"
FAQ
- When I go to use my installed Xerox, why do I get a prompt to enter a passcode?
- Some campus printers are equip with additional security measures, please contact the service desk using the red button in the upper right of this page to get additional help.
- My printer isn't printing from the tray it used to. How do I fix that?
- Printers added to your machine via the app come with a default configuration. To change settings of the added printer: Open "System Settings", search for "Printers" in the search bar (if present) or select "Printers and Scanners" from the left hand column. Double click on the printer you want to edit and select "Options and Supplies".
