Service Requirement Agreement for CTS Hoteling Space Usage, 10th Floor Rockwell Hall

1. Access and Security 

• Please request access through the Services Portal: [Placeholder for link]. 

• Once your access is approved, you will receive a notice via email. 

• You will be provided with swipe card access to the hoteling space, as well as a physical key to the space. 

• You will be added to a Listserv email list for important updates about the area. 

• Each space includes at least one lockable cabinet. You may borrow the keys to this cabinet while you are using the space, but please return keys to the locks at the end of your reservation. 

• All keys to the space must be returned when access is no longer needed. 

2. Space Usage 

• The hoteling space includes 3 Schedulable Private Offices (SPOs) and 18 Schedulable Cubicle Workspaces (SCWs). 

• You must schedule spaces via the calendars before using them. This is for safety reasons, so that we know who is in the office in case of an emergency. 

• Rooms may be reserved by Duquesne employees but may not be reserved by students, student workers, interns, or outside guests. 

• Bookings should be made in advance, if possible, but same-day bookings are acceptable. 

• [Placeholder for calendar booking parameters] 

• There are no penalties for cancellations or no-shows, but please be respectful of your fellow occupants and cancel your reservations if you won’t be using the space. 

• Please do not leave any personal belongings in spaces beyond your reservation time. 

3. Conduct and Responsibilities 

• You are expected to be respectful of kitchens, copiers, common areas, and office supplies. 

• Please be considerate of others using the space. Help maintain a quiet and professional environment by using headphones for calls and virtual meetings. 

• Any visitors to the space are the responsibility of the person who booked the space. 

• No children are allowed in hoteling spaces unless it is part of an official university event such as Bring Your Child to Work Day. 

• If there is a mess, please clean it up or contact the Main Office so we can request housekeeping for bigger messes. 

4. Services and Assistance 

• Trash, paper recycling, and shredding services are available. 

• Blue bins near the Xerox are for paper and cardboard recycling. 

• There is a paper shredding bin available in RH1003 near the windows. 

• Other recycling services are available throughout Rockwell Hall. 

• The reception desk may be staffed by a student worker who can assist you if needed. 

5. Technology and Equipment 

• You will have access to DuqNet wifi, a hardwired USBC internet connection, power outlets, and necessary equipment. Detailed equipment descriptions for the spaces may be found on our website: duq.edu/shared-spaces. 

• There is a Xerox copier available for use, named “RH1000xerox”. Instructions for connecting to this copier can be found in each hoteling space, and the Service Desk can assist with any issues. 

6. Cleanliness and Hygiene 

• PPE supplies such as masks, antibacterial wipes, hand sanitizer, and paper towels are available in each hoteling space. 

• Other cleaning supplies are available under the sink in the kitchenette, or upon request. 

7. Emergency Procedures 

• In case of an emergency, please follow all instructions and evacuate calmly using either of two stairwells. Descend to the 6th floor and use the skywalk to campus to assemble in front of the Rangos building. 

• Contact Public Safety at 412-396-2677 in case of an emergency. 

8. Training and Support 

• Training on reservations is available on our website: [link]. 

• In-person or virtual training is available by request – just email CTSOffice@duq.edu. 

9. Feedback and Improvements 

• Feedback is welcome at CTSOffice@duq.edu. 

• Feedback will be used to make continuous improvements to the space and services. 

10. Ownership and Compliance 

• This space is owned by Computing and Technology Services (CTS) and access to it may be revoked at any time if this agreement is violated. 

12. Contact Information 

• CTS Main Office: Email: CTSOffice@duq.edu | Phone: 412-396-6200 

• Service Desk: Website: services.duq.edu | Phone: 412-396-4357 (HELP) 

• Public Safety: Non-Emergency: 412-396-6002 | Emergency: 412-396-2677 (COPS)