How To: Request a Shared Mailbox

Description

Shared mailboxes allow multiple users to read and send emails from a common email address. This guide will walk you through the process of requesting a shared mailbox.

Steps

1. Access the Request Form
   • Click the red button to the right to access the shared mailbox request form: Request Shared Mailbox.
2. Complete the Form
   • Fill in all required fields, including
     • Shared Mailbox Name: Suggest a meaningful and concise name for the mailbox.
     • Purpose: Provide a brief explanation of why the shared mailbox is needed.
     • Primary Owner: The individual responsible for managing the shared mailbox.
     • Authorized Users: Specify the users who need access to the shared mailbox in the description box.
3. Submit the Request
   • Review your information for accuracy.
   • Click the Submit button to send your request to CTS for approval.
4. Await Confirmation
   • Once your request is reviewed, you will receive an email confirming the shared mailbox setup or requesting additional information. You may also view your submitted ticket here to check the status.

Note

• Primary owners are responsible for maintaining the shared mailbox and managing user access.
• For more information on setting up and using a Shared Mailbox, please view this knowledge base article.
• If you have any questions or need assistance, please contact the IT Service Desk at help@duq.edu or (412) 396-4357 (HELP).