Domain not Available Error

Issue

• Error: Domain not available 
• Unable to log in

Environment

• Windows operating system

Resolution

1. Initial Troubleshooting Steps:

   • Connect the machine to DuqNet using an Ethernet cable or docking station.
   • Restart the machine.
   • Confirm that the Ethernet icon appears in the lower-right corner of the screen.
   • Attempt to sign in again.

2. If the Error Persists:

   • Scenario A: Student cannot sign in, but an employee can:

     • Have the employee sign into the machine.
     • Open Dell Command Update.
     • Install all available updates.
     • Restart the machine and repeat the initial troubleshooting steps.

   • Scenario B: No one can sign into the machine:

     • Laptop: Bring the device to the TechHub located on the 2nd floor of the Union.
     • Desktop: Submit an elevated support request to the technical team.