Xerox: Troubleshooting Connections

Issue 

• Xerox printer missing from device list
• Unable to connect to department Xerox printer

Environment

• Xerox Workstation
• Windows Operating System

Resolution 

Add New Xerox Printer

Use XPrint to temporarily map to a different Xerox printer, which refreshes the print driver and restores the original printer connection.

1. In the Windows search bar, type:
   \\xprint and hit enter or choose \\xprint run command
2. In the XPrint window, locate and double-click:
   acllxerox
3. Wait for the Windows Printer Installation window to appear
   • Confirm the printer installs successfully
   • If an error appears, submit a Help Desk ticket
4. Wait for the print queue window to appear, confirming installation
5. Send a test print to the newly installed Xerox printer
   • Do not select your original department Xerox
6. After the test print succeeds, open the Windows search bar
7. Type and select:
   Printers & Scanners
8. Locate acllxerox on xprint
9. Click the printer and select Remove device
10. Click Yes to confirm removal
11. Verify:
    • The temporary Xerox printer is removed
    • Your original department Xerox printer has reappeared and is functional
13. If the original printer does not return or printing issues persist:
    • Submit a Help Desk ticket
    • Include any error messages received