Hardware: Find Information About Your Duquesne-managed Computer

Issue

• A Support Analyst asked me for my computer name, model, or IP address
• I don't know how to find my computer name
• I don't know what model my computer is
• I need to find my IP address
• Where do I find my computer's information?

Environment

• Duquesne-managed Windows computers
• Duquesne-managed Mac computers (macOS)

Resolution

When troubleshooting with a Support Analyst, you may be asked for details about your computer. Use the steps below for your operating system.

Windows: Computer Name

Every Windows computer on the Duquesne campus has a unique device name that identifies it to the Duquesne network. You can find it in two ways.

Option 1: ITSS Machine Information

1. Open the Start menu in the lower left-hand corner of your screen.
2. Scroll to find the pre-installed ITSS Machine Information program and open it.
3. Your computer name is listed at the top of the window, after duq.local\.

Option 2: Windows Search

1. Select the magnifying glass icon or the Search bar on the taskbar.
2. Search for PC name.
3. Select View your PC name.
4. Your computer name is listed beside Device Name.

Windows: Computer Model

Your computer's model may be printed on a sticker on the back or bottom of the device. You can also find it in ITSS Machine Information:

1. Open the Start menu in the lower left-hand corner of your screen.
2. Scroll to find the pre-installed ITSS Machine Information program and open it.
3. Your computer's model is listed beside Model.

Windows: IP Address

1. Open the Start menu in the lower left-hand corner of your screen.
2. Scroll to find the pre-installed ITSS Machine Information program and open it.
3. Your IP address is listed beside IP Address.

macOS: Computer Model

1. Open the Apple menu in the upper left-hand corner of your screen.
2. Select About This Mac.
3. Your Mac's model is listed directly beneath the macOS version number.

macOS: IP Address

1. Select the Network icon in the upper right-hand corner of your screen.
2. Select Network Preferences...
3. Choose the network connection you need the IP address for (e.g., Wi-Fi or Ethernet).
4. Your IP address is listed under Status.