Network: Troubleshooting Wi-Fi Connections

Issue 

  • I cannot connect to the network
  • Troubleshooting Wi-Fi in my dorm room
  • My Wi-Fi is slow on campus
  • Cannot connect to DuqNet
  • Unable to connect device to DuqNet IoT

Environment

  • Wifi Network(s)

Resolution 

Confirm Your Settings are Correct

Some device require specific configuration to obtain access please check out the DuqNet KB article for more information: https://services.duq.edu/TDClient/30/Portal/KB/Article/42/DuqNet-Wi-Fi-Connect-a-Device

Confirm You Are Using the Correct Network

  • Primary Network: DuqNet (Laptops, Cellphones, Tablets, etc)
  • Internet of Things (IoT) Network: DuqNet IoT (TVs, consoles, e-readers etc.)
  • Guest Access: DuqNet Guest (Visitors, Merchants, etc)

Toggle Wi-Fi Off and On

  • Turn WiFi off, wait 10 seconds, turn it back on
  • Attempt to reconnect

Restart Your Device

  • Fully power off (not sleep)
  • Turn back on and reconnect

Forget and Reconnect to the Network

This resolves many authentication/certificate issues.

Steps:

  1. Go to WiFi settings
  2. Select DuqNet
  3. Choose Forget Network
  4. Reconnect to DuqNet
  5. Enter your campus credentials
  6. Accept the certificate when prompted

Check Signal Strength

  • Move closer to a wireless access point
  • Avoid basements, stairwells, or dense concrete areas

 

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