ListServ: Manage List Members

Issue

• I need to add someone to my mailing list
• I need to add a lot of people to my LISTSERV list at once
• I need to remove someone from my mailing list
• I need to remove several people from my list
• People I removed from my list keep getting added back

Environment

• LISTSERV

Resolution

Add a Single Member

1. Log in to LISTSERV https://list.duq.edu/.
2. Go to List Management > Subscriber Management.
3. From the Select List dropdown, select your list and click Update.
4. Scroll to the lower section of the page. In the Email Address and Name field, enter the new member's email address and name as shown in the example on the page.
5. Under Notification, check Send Email Notification if you want the member to receive an email letting them know they were added.
6. Click Add Subscriber.

Add Multiple Members

1. Prepare a .csv or plain text (.txt) file of the email addresses to add. The file should contain only email addresses, all in lowercase. Excel files (.xlsx) will not work.
2. Go to List Management > Subscriber Reports.
3. Select your list from the dropdown and click Update.
4. In the Add Subscriber block below the Select List form, click Bulk Operations.
5. Select Add the imported addresses to the list.
6. Click Choose File and select your .csv or .txt file.
7. Click Import.

Remove a Single Member

1. Go to List Management > Subscriber Management.
2. Select your list from the dropdown and click Update.
3. Under Search for Subscribers, enter the member's last name and click Search.
4. The member's subscription settings will display. Scroll to the bottom and click Delete.

Remove Multiple Members

1. Go to List Management > Subscriber Reports.
2. Select your list from the dropdown and click Update.
3. Scroll to the Report section and check the box next to each member you want to remove.
4. Click Delete Subscribers.
5. When prompted to confirm, click Delete.
6. A confirmation screen will list each email address removed from the list.

Additional Information

• If your list is Banner-fed, members are populated automatically and will be added back even if they unsubscribe or are removed.