Summary
Shared Mailboxes are a type of email account that multiple users can access to read, send, and manage emails from a single, common email address — without needing a separate license or individual login credentials. Unlike personal mailboxes, a shared mailbox is not tied to one person; instead, it acts as a central communication hub for a team, department, or function.
Access
Shared Mailboxes are available to Duquesne any affiliated groups/departments/organizations. Simply complete the request option in the top right.
- Once your request is reviewed, you will receive an email confirming the shared mailbox setup or requesting additional information. You may also view your submitted ticket here to check the status.
Requirements
- Primary owners are responsible for maintaining the shared mailbox and managing user access.
- For more information on setting up and using a Shared Mailbox, please view this knowledge base article.
Support
University Support
For assistance please contact Technology Support at 412-396-4357, help@duq.edu, or duq.edu/chat.
Vendor Support
Microsoft how-to guide and more information on shared mailboxes can be found here: Open and use a shared mailbox in Outlook - Microsoft Support
Additional Links
Shared Mailbox Configuration and Use