GlobalProtect (VPN): Download and Usage

Issue

• I need to connect to the VPN
• I can't access Banner Admin, Cognos, or Kronos from home
• I can't reach the shared drives (e.g. Einstein) while off campus
• How do I install GlobalProtect?
• How do I work remotely on my University computer?

Environment

• Global Protect VPN

Resolution

To use the VPN, install GlobalProtect on your University-managed computer, then sign in with your MultiPass username and password and approve a Duo request.

Install GlobalProtect – Windows 11

1. Select Start and type software center in the search bar.
2. Select Software Center in the search results.
3. Select the Applications tab.
4. Select GlobalProtect in the list of available software.
5. Select Install.

Install GlobalProtect – macOS

1. Open Finder.
2. Select Applications in the Finder window.
3. Double-click Self Service to open it.
4. Select GlobalProtect in the list of available software.
5. Select Install.

Note: If you are off campus and cannot install GlobalProtect through Software Center (Windows) or Self Service (macOS), follow the steps for downloading GlobalProtect from the GlobalProtect portal. You must use a University-managed computer for these steps.

Connect to VPN – Windows 11

1. Select the GlobalProtect globe icon in the taskbar in the bottom-right corner of the screen. You may need to select the arrow (^) icon first to see it.
2. Select Connect in the GlobalProtect window.
3. Enter your MultiPass username and password in the GlobalProtect Sign In window.
4. Select Sign In.
5. Approve the Duo Push sent to your mobile device for DU Remote Access.
   • If you are on campus, you will not get a Duo request.
   • If no Duo Push appears on your phone, open the Duo Mobile app to approve the request.
6. You are now connected to the VPN.

Connect to VPN – macOS

1. Select the GlobalProtect globe icon in the menu bar at the top of the screen.
2. Enter your MultiPass username and password in the GlobalProtect Sign In window.
3. Select Sign In.
4. Approve the Duo Push sent to your mobile device for DU Remote Access.
   • If you are on campus, you will not get a Duo request.
   • If no Duo Push appears on your phone, open the Duo Mobile app to approve the request.
5. You are now connected to the VPN.

Disconnect from VPN

Disconnect when you are done using the VPN or will be away from your computer for an extended time.

1. Open the GlobalProtect window.
2. Select the gear icon.
3. Select Disable.

Install and Connect to GlobalProtect (Off campus)

1. Go to the GlobalProtect VPN Portal: gp.duq.edu
2. Sign in using your MultiPass username and password.
3. Select the download that matches your University-managed computer (Windows or macOS).
4. After the download completes, open the file to install GlobalProtect.
5. When prompted for a portal address, type gp.duq.edu, then select Connect.
6. In the GlobalProtect Sign In window, enter your MultiPass username and password, then select Sign In.
7. Approve the Duo Push sent to your mobile device for DU Remote Access.
8. You are now connected to GlobalProtect VPN.