Multipass: Update Email Address

Issue

• How do I update the personal email address on my MultiPass account?
• I need to change my email on file with the university.
• My contact email is outdated and needs to be updated.
• I need to update my secondary email address.
• I need to update my verification email address.
• I'm unable to set up MultiPass because my email is wrong.

Environment

• MultiPass
• Self-Service Password Reset (SSPR)

Resolution

Who you contact to update your email depends on your affiliation with the university. Select the option below that matches your status.

Incoming Freshman or Transfer Student

1. Contact the Admissions Office:
   • Phone: (412) 396-6222
   • Email: admissions@duq.edu
2. Once Admissions confirms the update, follow the steps to claim your MultiPass.
3. Contact the Service Desk if additional help is needed.

International Student

1. Contact International Admissions:
   • Email: intladmissions@duq.edu
2. Once Admissions confirms the update, follow the steps to claim your MultiPass.
3. Contact the Service Desk if additional help is needed.

Current Student

1. Contact the Registrar's Office:
   • Phone: (412) 396-6212
   • Email: registrar@duq.edu
2. Once the update is confirmed, follow the steps to reset your MultiPass.

Employee

1. Contact Human Resources (HR):
   • Phone: (412) 396-6575
   • Email: hrservices@duq.edu
2. Once the update is confirmed, follow the appropriate steps to access or reset your MultiPass account.

Additional Notes

• Make sure the updated email address is valid and accessible.
• If you experience issues at any point, contact the Service Desk for support.