What is MultiPass?
Welcome to Duquesne University! Your MultiPass is your personal username and password that grants you access to DORI, Canvas, Email, and many other services on campus.
If you're new to Duquesne, you will need to claim your MultiPass before you can start using it. In this illustrated article, we will walk you through the process of claiming your MultiPass account and setting a secure password.
Setting Up Your MultiPass
Recommended Devices and Browsers
Just a heads up! You can follow these steps on any device, even a smartphone, but we suggest using a desktop or laptop computer and an up-to-date copy of Chrome, Firefox, Edge, or Safari for the smoothest experience.
Steps
- Go to the Welcome to MultiPass page and click on Setup MultiPass
- Click on Claim Account or Forgot Your Password?
- Enter your Duquesne number ("D#") or your MultiPass username in the first field labeled "MultiPass Username or D#." Then, in the second field labeled "Type the Captcha," retype the digits you see on the left. Then, click Continue.
Your Duquesne # or MultiPass username should have been included in the email you received to enroll.
If you prefer, you can click the "Play Audio" option to hear the numbers instead.
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If you have both an email and a phone number added to your account, you will be prompted to select which one you'd prefer to use here. Just pick the option you prefer. Then, click Continue.
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Select the email or phone number where you would like to receive your verification code. Then, click Continue.
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Check your phone or email. You should have received a verification code. Enter that code into the first field, and in the second field, just like in step 2, retype the digits displayed above it. Then, click Continue.
Check your junk mail if you cannot find the email in your inbox. If you never receive your verification code, contact the IT Service Desk.
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You will be presented with Duquesne University's Computing and Technology policies. Read these policies and check "I Agree," then click Continue.
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On the Reset Password screen, you will set your password. Making sure that you follow the password policies listed on the page, set a New Password and then retype the new password to Confirm New Password, then click Reset Password.
A green check mark will appear to the left of password policies when your password meets that criteria.
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Congratulations! You have set your MultiPass password.
You will need to verify your contact information. Return to the Welcome to MultiPass page and follow our steps on How To: Review Your MultiPass Recovery Email and DU Alert Info. You will also need to set up Duo MFA. Please follow the instructions on How To: Enroll in Duo MFA to do so.