ListServ Owner's Manual

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Accessing ListServ
Logging into ListServ​​​​​​​
Managing List Members
Unsubscribing From a List
Types of Lists
Mailing to Lists
Moderated List Approval
Using Templates

 

Accessing ListServ

Logging into ListServ

  1. Go to https://list.duq.edu.
  2. In the top-right corner, select Log In.
  3. Enter your Duquesne email address and MultiPass password.
  4. Upon login, a menu will appear on the left side. Use the triangle at the end of each menu option to expand for additional options.

Managing List Members

Adding Single Members

  1. Navigate to List Management > Subscriber Management.
  2. In the "Email Address and Name" box, enter the new member's name and email.
  3. Choose a preferred notification method in the "Notification" section.
  4. Click Add Subscriber.

Adding Multiple Members

  1. Navigate to List Management > Subscriber Reports.
  2. Select the list from the dropdown and click Update.
  3. Click Bulk Operations.
  4. Choose Add the imported addresses to the list.
  5. Select Choose File and upload a .CSV or plain text file containing addresses. Excel files will not work.
  6. Click Open > Import.

Deleting Single Members

  1. Navigate to List Management > Subscriber Management.
  2. Select the list from the dropdown and click Update.
  3. In "Search for Subscribers," enter the last name or email address of the member to remove.
  4. Click Search.
  5. If the member is found, their details will appear. Scroll down and click Delete.

Deleting Multiple Members

  1. Navigate to List Management > Subscriber Reports.
  2. Select the list from the dropdown and click Update.
  3. Check the boxes next to the users to be removed.
  4. Click Delete Subscribers.

Unsubscribing from a List

Through ListServ

  1. Navigate to the Subscriber Options > Subscriptions tab.
  2. Check the boxes for the lists you want to unsubscribe from.
  3. Click Unsubscribe.

Through Email

  1. If allowed, an unsubscribe link will be at the bottom of every message. Click the link to unsubscribe.

Note: For Banner-fed lists, unsubscribed users will be automatically re-added.

Types of Lists

  • List Owner Managed: Owners manage list members via the ListServ interface. Details are in the "Managing List Members" section.
  • Banner-Fed Lists: Populated automatically based on predefined criteria (e.g., all-student lists). Contact the CTS Help Desk for details.
  • Moderated Lists: Messages must be approved by a moderator before being sent.

Mailing to a List

Using Outlook

Send a message to the list email as you would any email.

Using the ListServ Interface

  1. Navigate to List Management > List Dashboard.
  2. Select the list. Previous mailings will be displayed.
  3. Click the menu icon and select Post Message.
  4. Enter the subject and body of the message.
  5. Use the Advanced button to schedule delivery or send immediately.
  6. Optionally, send a test message before distributing.

Using a Template

  1. Navigate to List Management > List Dashboard.
  2. Select the list.
  3. Click the menu icon and choose Send Newsletter.
  4. Select a template category (e.g., Announcement).
  5. Fill in placeholders and mailing details.
  6. Send a test message or distribute it directly.

Moderated List Approvals

  1. Go to List Management > List Dashboard.
  2. Select the list and click Update.
  3. Navigate to List Management > List Moderation.
  4. Approve or reject pending messages.

Using Templates

Creating a Template

  1. Go to List Management > Newsletter Templates.
  2. Click Create.
  3. Enter a template name and description. Ensure "Use Builder" is selected.
  4. Use the editor to customize the template.

Editing an Existing Template

  1. Navigate to List Management > Newsletter Templates.
  2. Select an existing template from the list and click Edit.
  3. Use the editor to make changes and save.
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