Information Technology

IT knowledge base categories containing self-help articles.

Categories (13)

Using the Services Portal

Articles describing how to use the Duquesne Self-Service Portal.

Accounts, Passwords, & Access

Identity and access management articles, including MultiPass and Duo.

Computer & Mobile Device Support

Support for all types of end-point devices: Laptops, desktops, mobile devices, etc.

Conferencing & Telephones

Telephony: cloud/on-premises voice/VoIP, teleconferencing, and web conferencing.


Articles that provide information and help for IT services pertaining to security policy and compliance.

Email, Calendaring, & Listserv

Articles that provide information and help with Outlook, Email, and Listserv.


Articles pertaining to IT services that support the operation and management of the enterprise IT environment.

IT Professional Services

Articles pertaining to people-based IT services that support the management of IT for the institution.

Network & Broadcasting

Network cabling, routers, and firewalls, as well as TV and Video Streaming devices.

Printing & Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print.

Software & Applications

Distribution, installation, and troubleshooting of both cloud-based and desktop software.

Teaching & Learning

Articles relating to Canvas, Zoom, and Polling, and guides for using Instructional Technology.

Data, Reporting, & Analytics

Knowledge articles for data, reporting, and analytics.