Information Technology

IT knowledge base categories containing self-help articles.

Categories (13)

Using the Services Portal TDx

Articles describing how to use the Duquesne Self-Service Portal.
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Accounts, Passwords, & Access

Identity and access management articles, including MultiPass and Duo.
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Computer & Mobile Device Support

Support for all types of end-point devices: Laptops, desktops, mobile devices, etc.
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Conferencing & Telephones

Telephony: cloud/on-premises voice/VoIP, teleconferencing, and web conferencing.
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Cybersecurity

Articles that provide information and help for IT services pertaining to security policy and compliance.
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Email, Calendaring, & Listserv

Articles that provide information and help with Outlook, Email, and Listserv.
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IT Professional Services

Articles pertaining to people-based IT services that support the management of IT for the institution.
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Network & Broadcasting

Network cabling, routers, and firewalls, as well as TV and Video Streaming devices.
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Printing & Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print.
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Storage Solutions

Articles pertaining to IT services that support the operation and management of the enterprise IT environment.
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Software & Applications

Distribution, installation, and troubleshooting of both cloud-based and desktop software.
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Teaching & Learning

Articles relating to Canvas, Zoom, and Polling, and guides for using Instructional Technology.
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Data, Reporting, & Analytics

Knowledge articles for data, reporting, and analytics.
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Articles (4)

Adobe: Uninstall Options

HP Printers: Mac Installation

Rise Vision SSO Login

The Rise Vision management console will now require users to log in using SSO. This guide will explain and show the process of logging into the management console and what it will look like

What is Admin by Request and how do I use it?

Admin By Request (ABR) is a software logging and compliance tool installed by CTS on university managed computers to make installing and running software easier and more secure. Admin by request allows you to complete tasks that require local administrator access without giving you permanent admin rights on your device, thus protecting your device from running unwanted application installers without prompting for permission.