Information Technology

IT knowledge base categories containing self-help articles.

Categories (13)

Using the Services Portal

Articles describing how to use the Duquesne Self-Service Portal.
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Accounts, Passwords, & Access

Identity and access management articles, including MultiPass and Duo.
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Computer & Mobile Device Support

Support for all types of end-point devices: Laptops, desktops, mobile devices, etc.
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Conferencing & Telephones

Telephony: cloud/on-premises voice/VoIP, teleconferencing, and web conferencing.
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Cybersecurity

Articles that provide information and help for IT services pertaining to security policy and compliance.
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Email, Calendaring, & Listserv

Articles that provide information and help with Outlook, Email, and Listserv.
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Infrastructure

Articles pertaining to IT services that support the operation and management of the enterprise IT environment.
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IT Professional Services

Articles pertaining to people-based IT services that support the management of IT for the institution.
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Network & Broadcasting

Network cabling, routers, and firewalls, as well as TV and Video Streaming devices.
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Printing & Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print.
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Software & Applications

Distribution, installation, and troubleshooting of both cloud-based and desktop software.
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Teaching & Learning

Articles relating to Canvas, Zoom, and Polling, and guides for using Instructional Technology.
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Data, Reporting, & Analytics

Knowledge articles for data, reporting, and analytics.
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