Issue
Duquesne-affiliated Microsoft accounts do not have access to the Microsoft Store due to security restrictions. To install add-ins in Microsoft 365 apps, users must temporarily sign in with a personal Microsoft account.
Environment
- Microsoft 365 desktop apps (Word, Excel, PowerPoint, Outlook)
- Duquesne University-affiliated Microsoft account
- Personal Microsoft account
Resolution
Step 1: Sign Out of Your Duquesne Account
- Open any Microsoft 365 app (e.g., Word, Excel, PowerPoint, Outlook).
- Go to File > Account (or Office Account).
- Under User Information, click Sign out next to your Duquesne account.
- Confirm any prompts.
Step 2: Sign In with a Personal Microsoft Account
- In the same Account section, click Sign in.
- Enter your personal Microsoft account credentials.
- Complete any verification steps (e.g., password, two-factor authentication).
- Confirm your personal account is now listed under User Information.
Step 3: Add an Add-In from the Microsoft Store
- With your personal account active, go to the Insert tab in the ribbon.
- Click Get Add-ins (or Store) in the Add-ins group.
- Search for the desired add-in.
- Click Add or Install and follow the prompts.
Step 4: Sign Back Into Your Duquesne Account
- Return to File > Account.
- Click Sign out under your personal account.
- Click Sign in and enter your Duquesne credentials.
- Complete any required multi-factor authentication.
- Confirm your Duquesne account is now active.
Additional Information
- This process is required only for installing add-ins.
- Once installed, add-ins remain available after switching back to your Duquesne account.
- These steps apply to all Microsoft 365 desktop apps that support add-ins.