What is Admin by Request and how do I use it?

What is Admin by Request (ABR)?

Admin By Request (ABR) is a software logging and compliance tool installed by CTS on university managed computers to make installing and running software easier and more secure. Admin by request allows you to complete tasks that require local administrator access without giving you permanent admin rights on your device, thus protecting your device from running unwanted application installers without prompting for permission.

Some software will require administrator permission to install or run, while other software has already been pre-approved by information security and considered safe to install. If you see a prompt asking for administrator access, Admin by Request will guide you through attaining that access, so you can safely continue your work.

When you download software to your computer, initiate an install, and the program needs administrator permissions, Admin by Request will step in to request or apply the necessary approval. This ensures software is installed safely, is logged for licensing concerns, and aids in keeping university systems protected.

Prohibited Software

The following are not permitted on university managed computers:

• Pirated, cracked, or illegally obtained software.
• Software that violates licensing terms
• Malware, hacking, games, or exploitation tools not explicitly approved for authorized research or coursework.
• Software that bypasses security controls such as endpoint protection, logging, or privilege management
• Personal software that interferes with system performance or security

The university reserves the right to restrict, remove, or block software that poses security, legal, performance, or compliance risks.

How do I know if I have Admin by Request on my system:

Windows:

A red or green circle with a check icon will appear in the system tray on your university managed device.

• A red circle with a check mark indicates that you currently have administrator access.
• A green circle with a check mark indicates that you are a standard user.

Mac:

A white or red circle with a check icon will appear in the apple menu bar on your university managed device.

• A red circle with a check mark indicates that you currently have administrator access.
• A white circle with a check mark indicates that you are a standard user.

How to use Admin by Request:

Microsoft Windows Devices

Option A:

(Request Administrator Access)

1. In the taskbar select the “Admin by Request” application by clicking on the green dot and then select “Request administrator access”
2. On the next screen provide your email address, contact number and valid reason for requesting administrator session
3. Read and accept the user code of conduct to continue                                                                            
4. You receive a time duration window with a clock countdown for the administrative session.                                                                                                
5. If you complete the task prior to final clock countdown. Click “Finish”

Option B:  

(Run as Administrator)

1. Some applications require you to right click and run as administrator. Right click the application you are requesting and select” Run as Administrator”
2. On the next screen provide your email address, contact number and valid reason for requesting administrator session.
3. Acknowledge the code of conduct, this will grant you rights to run the application you are requesting.

Option C:  

Pin Codes

While using Admin By Request, you may see a pop-up asking for a PIN code. This occurs when the action is blocked by a security policy or you are not an authorized user.

1. On the PIN Code pop-up, click “Yes” to continue or “No” to cancel.                                                                                       
2. Contact your local IT support team and provide them PIN 1 (151848, in the example image below) and your Computer Name (in the bottom left corner of the pop-up—*******, in the example image below).                                                                                                                                                                  
3. Your local IT service desk will provide you a unique code to enter for PIN 2. Enter that code and click “Yes” to continue or “No” to cancel.
4. You now will be able to perform the action.

Mac OS Devices

Option B:   

(Software Installation Request) 

Software Installations/Updates may access for Admin Access