MultiPass: Setup

Issue

• I’m new to Duquesne and need to set up my MultiPass
• I received an email telling me to claim my MultiPass account
• I don’t have a password for my Duquesne account yet
• I can’t log in to Canvas, email, or the Duquesne Portal for the first time
• How do I activate my Duquesne account?

Environment

• Duquesne University MultiPass

Resolution

Your MultiPass is your Duquesne username and password. It gives you access to the Duquesne Portal, Canvas, Email, and many other campus services. You must claim your MultiPass before you can use it.

Before You Begin

• Have your Duquesne number (D#) or MultiPass username ready. It was included in the enrollment email you received.
• You can complete these steps on any device, including a smartphone. For the smoothest experience, use a desktop or laptop with an up-to-date version of Chrome, Firefox, Edge, or Safari.

Claim Your MultiPass Account

1. Go to the Welcome to MultiPass page and select Setup Multipass.
2. Select Claim Account or Forgot Your Password?
3. In the MultiPass Username or D# field, enter your D# or MultiPass username.
4. In the Type the Captcha field, enter the digits shown to the left, then select Continue.
   • To hear the digits instead, select Play Audio.
5. If both an email address and a phone number are on your account, choose which method you’d like to use, then select Continue.
6. Select the email address or phone number where you want to receive your verification code, then select Continue.
7. Check your email or phone for the verification code. Enter the code in the first field, retype the captcha digits in the second field, then select Continue.
   • Note: You must wait 30 seconds before requesting a new code.
8. Read Duquesne University’s Computing and Technology policies, check I Agree, then select Continue.
9. On the Reset Password screen, enter a New Password, retype it in Confirm New Password, then select Reset Password.
   • A green check mark appears next to each password requirement once your password meets it.
10. A confirmation message appears once your MultiPass password has been set.

If You Don’t Receive a Verification Code

1. Check your junk or spam folder.
2. Wait at least 30 seconds, then request a new code.
3. If you still don’t receive a code, contact the IT Service Desk.

Complete Your Account Setup

After claiming your MultiPass, finish setting up your account:

1. Verify your contact information by following MultiPass: Update Recovery Email and DU Alert Info.
2. Set up multi-factor authentication by following Duo MFA: Enroll Device.

Additional Information

• Already claimed your account and need to change or reset your password? See Multipass: Reset Multipass Password.
• Passwords must be changed annually. You will receive a reminder email two weeks before your password expires.