MiCollab Softphone Voicemail

Issue/Question

How to set up voicemail in MiCollab
Softphone on mobile and computer
How to access MiCollab Softphone voicemail
How to reset the MiCollab Softphone mailbox PIN

Environment

• MiCollab Softphone
  • Mobile Devices: iPhone, iPad, Android
  • Computers: macOS, Windows

Resolution

Set Up Voicemail on MiCollab Softphone

1. Call your University telephone number and let the call go to voicemail.
2. When the default voicemail greeting plays, press the * (star) key.
   1. Create a passcode
      1. Press 8 for user options
      2. Press 7 to set a passcode
      3. Enter a 4-10 digit passcode
   2. Record your greeting
      1. Press 8 for user options
      2. Press 4 to record a greeting
      3. Press 7 to review your greeting
      4. Press 9 to save your greeting or 3 to re-record your greeting
   3. Record your name
      1. Press 8 for user options
      2. Press 6 to record your first name
      3. Press 7 to review your recording
      4. Press 9 to save your recording or 3 to re-record your name

Access MiCollab Softphone Voicemail

1. Open the MiCollab Application.
2. Click the Voicemail tab on the left side of the screen.
3. When prompted, enter your mailbox PIN and click Verify.
4. Click the voicemail you want to listen to.
5. Click the play icon to listen to the voicemail.

Reset MiCollab Softphone Mailbox PIN

1. Open the MiCollab Application.
2. Click Settings and then Voicemail Settings.
3. Click Change Mailbox PIN.
4. Enter your current mailbox PIN.
5. Enter your new mailbox PIN and confirm it.
6. Click Save.

Note: Your mailbox PIN for MiCollab Softphone is not the same as the mailbox PIN for your University telephone. Your default mailbox PIN is provided in an email from donotreply@vmas-37.hosted.voipnetworks.com with the subject "[External] Welcome to your new MiCollab settings."