How to: Use the Duquesne Portal (formerly DORI) & Duquesne U App

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Description

The Duquesne Portal and Duquesne U App are platforms that serve as central hubs for accessing the majority of University systems, information and resources you will need. These tools are tailored to your role within the University community.

• Access the Duquesne Portal at https://duq.edu/portal.
• Download the Duquesne U App by visiting the App Store for Apple iOS devices or Google Play Store for Android devices.

Overview videos

Faculty Video

Student Video

Staff Video

Faculty, Staff & Students

How do I login? 

1. Go to the Duquesne Portal or Duquesne U App.

2. Go to https://duq.edu/portal in an internet browser.

3. Or on your phone or tablet, download and use the app.                         

• App Store for Apple iOS devices 
• Google Play Store for Android devices

4. Select a profile. Choose Student / Faculty / Staff / Admin.

 

4. Login with your MultiPass credentials.

 

4. You’re in! Now click around and discover the resources you have access to! ​​​

How to use the Duquesne Portal

This describes accessing content via a web browser, usually on a computer. 

Tiles 

The colored squares on the home screen that link to resources & applications. 

Left Navigation

• This alphabetical listing of the tiles you have access to will remain consistent even if you hide tiles from view or arrange them. 

• It is collapsible and expandable by clicking the arrow on the right side of the navigation menu. 

Search 

• Searches all tiles you have access to, whether they are visible or hidden. 

• Only searches the Duquesne Portal and Duquesne U App, not the intranet, duq.edu, etc. 

• Click the down arrow in the upper right corner and select Search.

• Type what you would like to search for and results will display when you begin typing.

• Click on the item you wish. 

Arrange 

• Allows you to arrange and hide/unhide tiles you have access to.

• Click the down arrow in the upper right corner and select Arrange.

• You will notice that most of the tiles have x’s in their upper right corners. 

• Also notice in the upper left corner there are 2 views and you are in tile view initially. 

• To arrange tiles, drag and drop them to where you want them. All tiles can be arranged in the order you prefer. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on any internet browser, your tiles will have the same arrangement. (note: tile arrangement doesn’t sync from portal to app) 

Hide tiles 

• In tile view, You can click the x’s to hide tiles from your view. 

• In list view, you can uncheck the boxes to the right of the tile name to hide tiles from your view.  

• Click the list view icon in the upper left corner.

• Uncheck the boxes to the right of the tile(s) you want to hide. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on any internet browser, your tiles will look the same. 

Unhide tiles 

• In list view, you can check the boxes to the right of the tile name to unhide tiles from your view.  

• You can also use the Search here to locate hidden tiles by name. 

• Click the list view icon in the upper left corner.

• Check the boxes to the right of the tile(s) you want to unhide. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on any internet browser, your tiles will look the same. 

Reset tiles 

• This allows you to reset your view to default and show all the tiles you have access to. 

• Click the down arrow in the upper right corner and select Arrange.

• Click Reset in the upper right corner. 

• It will ask if you are sure you wish to reset your homepage to the default layout? 

• Click Yes to reset, Click No to go back. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on any internet browser, your tiles will have the same arrangement. 

Feedback/Problem/Suggestion 

• These features will open a ticket to the IT Service Desk who will escalate it to share your feedback or idea or contact you to troubleshoot your problem. 

• Click the down arrow in the upper right corner and select Feedback.

• Click Send Feedback to give the portal a star-based rating and provide a comment.

• After clicking to give a rating and leaving your comments, click Submit to send your feedback to the IT Service Desk. 

• Click Report a Problem to report a problem with the portal to the IT Service Desk. 

• Select a Category from the drop down menu. 

• Enter your comments and click Submit and a ticket will be sent to the IT Service Desk who will contact you to help diagnose the issue. 

• Click Suggestion Box to leave a suggestion for the portal. 

• Enter your suggestion(s) and click Submit to send them to the IT Service Desk. 

Share the Portal 

• This feature allows you to share the portal or a screen with contacts or save it. 

• Click the down arrow in the upper right corner and select Share.

• Click Email to share a link to the portal with your contacts.

• Click Twitter to share a link to the Duquesne U portal via X (formerly Twitter).

• Click Facebook to share a link to the Duquesne U portal via Facebook.

How to use the Duquesne U App 

This describes accessing content via an app downloaded from the Google Play or Apple iOS App Store, usually on a mobile device, phone or tablet. 

How do I access the App?

• To download the new Duquesne U App, visit the App Store for Apple iOS devices or Google Play Store for Android devices.

Tiles 

• The colored squares on the home screen that link to resources & applications. 

 

• Search 

• Searches all tiles you have access to, whether they are visible or hidden. 

• Only searches the Duquesne Portal and Duquesne U App, not the intranet, duq.edu, etc. 

• At the bottom right corner of the app select Search.

• Type what you would like to search for and results will display when you begin typing.

• Click on the item you wish. 

Arrange 

• Allows you to arrange and hide/unhide tiles you have access to.

• Click the three dots in the upper right corner and a menu will appear at the bottom of the app, select Arrange.

• You will notice that most of the tiles have x’s in their upper right corners. 

• Also notice in the upper left corner there are 2 views and you are in tile view initially. 

• To arrange tiles, hold the tile till it shakes, then drag and drop it to where you want it. All tiles can be arranged in the order you prefer. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on the app, your tiles will have the same arrangement. (note: tile arrangement doesn’t sync from app to portal)

Hide tiles 

• In tile view, You can click the x’s to hide tiles from your view. 

• In list view, you can uncheck the boxes to the right of the tile name to hide tiles from your view.  

• Click the list view icon in the upper left corner.

• Uncheck the boxes to the right of the tile(s) you want to hide. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again on to the app again, your tiles will look the same. 

Unhide tiles 

• In list view, you can check the boxes to the right of the tile name to unhide tiles from your view.  

• You can also use the Search here to locate hidden tiles by name. 

• Click the list view icon in the upper left corner.

• Check the boxes to the right of the tile(s) you want to unhide. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again to the app, your tiles will look the same. 

Reset tiles 

• This allows you to reset your view to default and show all the tiles you have access to. 

• Click the three dots in the upper right corner and a menu will appear at the bottom of the app, select Arrange.

• Click Reset in the upper right corner. 

• It will ask if you are sure you wish to reset your homepage to the default layout? 

• Click the Green check mark to reset, Click the red x to go back. 

• When you are finished, click Done in the upper right corner and your changes will be saved. When you login again to the app, your tiles will have the same arrangement. 

Feedback/Problem/Suggestion 

• These features will open a ticket to the IT Service Desk who will escalate it to share your feedback or idea or contact you to troubleshoot your problem. 

• Click the three dots in the upper right corner and a menu will appear at the bottom of the app, select Send Feedback. 

• Click Leave Feedback to give the portal a star-based rating and provide a comment.

• After clicking to give a rating and leaving your comments, click Submit to send your feedback to the IT Service Desk. 

• Click Report a Problem to report a problem with the portal to the IT Service Desk. 

• Enter your comments and click Report a Problem and a ticket will be sent to the IT Service Desk who will contact you to help diagnose the issue. 

• Click Tell is an idea to leave a suggestion for the app. 

• Enter your suggestion(s) and click Submit to send them to the IT Service Desk. 

Share the App 

• This feature allows you to share the app or a screen with contacts or save it. 

• Click the three dots in the upper right corner and a menu will appear at the bottom of the app, select Share.

• Click Share App to share a link to the app in the App store with your contacts. 

• Click Share Screen to share a screen capture of the app with your contacts. 

Note

General Information & Helpful Tips 

• Arranging tiles has to be done on the app and portal separately, they do not sync. We recommend arranging the one you use most, and if you use both, arranging them to match.  This doesn’t sync automatically due to the product’s functionality. 

• Most menus are alphabetical order, a few have pinned items at the top. 

• Menu items can’t be hidden or arranged. 

• Tile colors can’t be changed and they can’t be put into categories (except rearranging them) due to the product’s functionality. 

• Some Life/Safety and University Policy & Mission related tiles are not able to be hidden but can be arranged. 

• We are not using the Alerts feature in Phase 1.

Troubleshooting the App 

• If you see 2 columns of tiles and menu wording is cut off, you may have a display zoom turned on. On iOS go to Settings > Display & Brightness > at bottom, Display: Display Zoom, make sure this says Default. 

• If screens are blank in the app when you click around, it closes unexpectedly, or things appear incorrectly, please make sure you have the minimal OS requirements per the app stores pages. You may need to update your operating system (OS) version for the Duquesne U app to work properly. 

  • Workaround on mobile devices.
    • If the app is not loading certain resources, we have found this can be due to a device limitation or conflict with the app of some sort (even if you have an updated OS).
    • A workaround is to load the portal on your mobile device via a web browser (i.e. go to https://portal.duq.edu) and you will have a similar experience with most content.