Description
If you need a dedicated email for your department, campus organization or upcoming event, CTS recommends setting up a Shared Mailbox. However, in special cases, Duquesne University retains a handful of "generic" email accounts. These are email accounts shared by an entire department or organization, signed in to by department users with shared credentials.
Steps
Requesting a generic email account
This process is no longer recommended, and CTS strongly advises that departments instead request and configure a Shared Mailbox. However, if the situation merits it, the process for setting up a generic email account is as follows:
Employees can request a generic email account for their department or organization by sending an email to help@duq.edu with the following information:
- Generic email address (ex. help@duq.edu)
- Name of generic email account (ex. IT Service Desk)
- Owner of the generic email account
- Brief description of what the generic email account will be used for
- Whether the generic email account is permanent or temporary. If temporary, please indicate the date the account is needed until.
After your generic email account is created, the IT Service Desk will send you an email that includes the account's username, temporary password and instructions for signing into the account.
Signing Into a Generic Email Account
To sign into a generic email account, follow the steps listed below.
-
Go to mail.office365.com. If you access your University email through a web browser, use a separate one or private browsing window when visiting this website.
-
Type the generic email account username followed by @liveduq.onmicrosoft.com. For example, if you were signing in to generic@duq.edu, you would type generic@liveduq.onmicrosoft.com in the username field.
-
Type the password for the generic email account and click Sign In.