How To: Add an Email Address to the Safe Senders List

Description

Microsoft Exchange has a robust spam-protection filter that makes use of machine learning and various threat protection models to automatically detect, sort, and filter spam and malware emails to the Junk folder.

However, in some rare cases this filter can make a mistake and misidentify a sender as spam. In cases like this, Outlook and Outlook on the Web (OWA) provide end-users with the Safe Senders List. This tool allows you to identify specific senders as "safe," and prevent the filter from marking their emails as spam. This article will explain how you can add a sender to this list.

Methods

• Add a Safe Sender in Microsoft Outlook for Windows
• Add a Safe Sender in Outlook on the Web (OWA)

Microsoft Outlook for Windows

1. With Outlook open to the Home ribbon, select Junk from either the horizontal dots drop down or from the Junk icon
2. Select Junk E-mail Options...
   
3. Navigate to the Safe Senders tab in the Junk E-mail Options menu, and then click Add...
   
4. In the Add Address or Domain dialogue box, type an email address or domain that you would like to mark as safe
   
5. Click OK to add this address to your Safe Senders list
6. On the Junk E-mail Options dialogue box, click Apply to save your changes
7. Emails from this sender will now be prevented from automatically going to your Junk email folder

Microsoft Outlook on the Web (OWA)

1. Go to duq.edu/mail to open Outlook on the Web. If prompted, sign in
2. Click the Gear in the upper-right hand corner to open the Settings menu
   
3. In the side menu that opens, click View all Outlook settings at the bottom of the screen
   
4. On the left-hand side of the Outlook settings menu, click Junk email
5. Navigate to Safe senders and domains, and click + Add
   
6. Enter the name of the sender that you want to add as a Safe Sender
   
7. Click Save at the bottom of the screen to save your Safe Senders list