Modern Authentication

Overview

Beginning fall, 2022, Computing and Technology Services (CTS) will require all Duquesne Office 365 account holders to access University email through modern authentication. All accounts that are not manually transitioned to modern authentication in the native mail application on iOS devices (iPhone, iPad), macOS computers (iMac, Mac Mini, MacBook Pro/Air) and Android devices by fall, 2022 will be logged out of their account, requiring the users to login through the modern authentication method.

NOTE: Remember, you can ALWAYS access your Duquesne email by visiting duq.edu/mail.

What is modern authentication?

Modern authentication offers additional security for accounts, making it less likely for cyber attackers to gain access to a Duquesne University email account. The Outlook desktop and mobile apps already use modern authentication. Outlook apps are recommended for accessing Duquesne email; however, we understand some users prefer the native mail app on iOS, macOS and Android devices. These devices will need the native mail app to be configured for modern authentication.

What do I need to do?

To avoid interruption in access to your Duquesne University email, CTS recommends the following actions:

Configure your native email app for modern authentication

An email app is a computer program or device application used to read and send email. If you use a native email app (not Outlook Email app) to access your Duquesne University email on iOS, macOS or Android devices, remove and re-add your account in the native email client and select Exchange as the email account provider.

Follow the steps below, based on your device type, to switch from basic to modern authentication.

iOS Mail App (iPhone, iPad)

To use modern authentication with the iOS Mail app, you must be running iOS 11 or later, iPadOS 13.1 or later.

Delete Account (from this device only)

1. Open the Settings App.
2. Tap Mail.
3. Tap Accounts.
4. Tap your Duquesne Exchange Account.
5. Tap Delete.

Now that your account has been removed, you can add it back with modern authentication.

Add Account

1. Open the Settings App.
2. Tap Mail.
3. Tap Accounts.
4. Tap Add Account.
5. Select Exchange.
6. Enter your Duquesne University email address in the Email field.
7. Tap Next.
8. Tap Sign In.
9. Select Work or School Account.
10. Enter your MultiPass password on the Duquesne University Email Login window and tap Login.
11. Authenticate with Duo.
12. Select the items you would like to sync to your phone and tap Save.

The steps for adding an account are replicated in the following video:

macOS Mail App (iMac, Mac Mini, MacBook Pro/Air)

To use modern authentication with the macOS Mail app, you must be running macOS Mojave (10.14.x) or later.

Delete Account (from this device only)

1. Click the Apple Icon (upper left corner of your screen).
2. Open the System Preferences.
3. Click Internet Account.
4. Click the Minus Symbol (-).
5. Click OK to delete the account.

Now that your account has been removed, you can add it back with modern authentication.

Add Account

1. Open the Mail app.
2. Click Mail (upper left-hand corner of the screen).
3. Click Accounts.
4. Select Exchange.
5. Enter your Duquesne University email address and password.
6. Click Sign In.
7. Authenticate with Duo.
8. Select the items you would like to sync to your Mac and click Done.

The steps for adding an account are replicated in the following video:

Android Mail App

Delete Account (from this device only)

1. Open the Gmail App.
2. Tap the hamburger menu (3 lines) and scroll to settings.
3. Tap the 3-dot menu.
4. Tap Manage Accounts.
5. Tap Exchange and tap Remove Account.

Now that your account has been removed, you can add it back with modern authentication.

Add Account

1. Tap Settings.
2. Select Accounts.
3. Tap Exchange.
4. Enter your Duquesne Email Address and tap Sign in.
5. Select Work or School Account.
6. Enter your MultiPass password on the Duquesne University Email Login window and click Login.
7. Authenticate with Duo.
8. Configure your prefrences and save.

The steps for adding an account are replicated in the following video:

 

Why are these changes occurring?

In response to the increased volume in phishing emails sent to and from Duquesne University email accounts, Microsoft has developed security enhancements to better protect users from these types of incidents. Part of these enhancements involves changing our email authentication protocols from basic authentication to modern authentication. For more information on modern authentication, click here.