Duo: Manage Devices

Issue 

• I need to add a new device to DUO Mobile
• I need to remove a device from DUO Mobile 

Environment

• Duo

Resolution 

Manage DUO Devices

1. Sign in to the Duquesne Portal: duq.edu/portal.
2. Select DUO device management from the quick links menu.
3. Verify your request with an already-enrolled device or pass code.
4. Select Device Options for the device you want to manage.
5. From here you can:
   • Choose Edit to remove or rename a device.
   • Choose I have a new phone to reactive DUO Mobile
   • Choose add a device to enroll a new device in DUO Mobile.

Note: 

• If you are activating the Duo Mobile app on a new smart phone, select Call Me when prompted to verify your log in request and enroll this new device. 
• CTS enabled Duo Restore, which allows you to back up Duo-protected accounts and third-party accounts for recovery to the same device or to a new device. For more information, please visit Duo's website regarding this feature: Duo Restore