Description
You can manage your Duo MFA devices using the Duo Device Management portal in the Duquesne Portal. Device management options include:
- Reactivate Duo Mobile: Reconnects the Duo Mobile app to a new mobile device.
- Change Device Name: Allows you to modify the device name.
- Delete Device: Unenrolls the selected device in Duo.
Instructions
1. Sign into the Duquesne Portal at www.duq.edu/portal.
2. Select Duo Device Management in the Quick Links menu.
3. Verify your login request with an already-enrolled device or passcode.
4. Click Device Options for the device you want to manage.
5. Choose Edit to remove or rename a device. Choose I have a new phone to reactive DUO Mobile or choose add a device to enroll a new device in DUO Mobile.
Note:
- If you are activating the Duo Mobile app on a new smart phone, select Call Me when prompted to verify your log in request and enroll this new device.
- CTS enabled Duo Restore, which allows you to back up Duo-protected accounts and third-party accounts for recovery to the same device or to a new device. For more information, please visit Duo's website regarding this feature: Duo Restore