How To: Manage Your Devices in Duo

You can manage your Duo MFA devices using the Duo Device Management portal in the Duquesne Portal. Device management options include:

  • Reactivate Duo Mobile: Reconnects the Duo Mobile app to a new mobile device.
  • Change Device Name: Allows you to modify the device name.
  • Delete Device: Unenrolls the selected device in Duo.

Note: If you are activating the Duo Mobile app on a new smartphone, select Call Me when prompted to verify your login request.

*CTS recently enabled Duo Restore, which allows you to back up Duo-protected accounts and third party accounts for recovery to the same device or to a new device. For more information, please visit Duo's website regarding this feature: Duo Restore

Instructions

  1. Sign into the Duquesne Portal at www.duq.edu/portal.
  2. Select Duo Device Management in the Quick Links menu.
  3. Verify your login request with an already-enrolled device or passcode.
    Screenshot: Complete an MFA login process with your preferred device
  4. Click Device Options for the device you want to manage.
    Screenshot: Click Device Options for the device you want to manage
  5. Follow the onscreen steps to make changes to the selected device.
    Screenshot: Follow the onscreen steps to make changes to the selected device
Print Article

Related Services / Offerings (2)

Cell Phone for University Business
Duquesne mobile phones for University business.
Duo - Multifactor Authentication
Multi-factor authentication (MFA) is a security approach that uses two factors to authenticate your identity when signing into a website, application or other online services.