How To: Create a Generic Account (Calendar) or Shared Email Mailbox

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Generic Calendar

  1. Full time faculty or staff must send an email to ctsaccounts@duq.edu. It should include:
    • Official Name:   (Must follow standard Example “English Dept Events Calendar”)
    • Primary/Secondary Owner: - Please note:  Primary will be listed in the GAL. With extension please inform user
    •  (NAME AND EMAIL ADDRESS)
    • Also explain that the owners will be responsible for giving others permissions.
    • What is the Purpose for this calendar?
    • Is this calendar/email account temporary and when can it be deleted?
  2. Assign ticket to Systems
  3. Systems creates the account and re-assigns the ticket to the Service Desk
  4. SD emails the customer using the “Response Calendar Creation” drop down, checks the contact field in the email option of the Footprints ticket, and closes the ticket.

Shared Email Mailbox

Instead of using Generic email accounts, we have now switched over to shared mailboxes. The process remains the same for requesting a shared mailbox.

  1. Full-time faculty or staff must send an email to ctsaccounts@duq.edu. It should include the following information:
    • Name of generic email address:
    • Display name of account:
    • Owner's Phone Ext.:
    • What is the Purpose of this account?
    • Is this calendar/email account temporary and when can it be deleted? 
  2. Assign ticket to Systems
  3. Systems creates the account and reassigns to SD
  4. SD contacts customer using “Response Generic Email” drop down, checks contact field in the email option of the FootPrints ticket, and places the ticket in Closed status.
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