Domain not Available Error

Issue

  • Error: Domain not available 
  • Unable to log in

 

Environment

  • Windows operating system

Resolution

  1. Initial Troubleshooting Steps:

    • Connect the machine to DuqNet using an Ethernet cable or docking station.
    • Restart the machine.
    • Confirm that the Ethernet icon appears in the lower-right corner of the screen.
    • Attempt to sign in again.

  2. If the Error Persists:

    • Scenario A: Student cannot sign in, but an employee can:

      • Have the employee sign into the machine.
      • Open Dell Command Update.
      • Install all available updates.
      • Restart the machine and repeat the initial troubleshooting steps.

    • Scenario B: No one can sign into the machine:

      • Laptop: Bring the device to the TechHub located on the 2nd floor of the Union.
      • Desktop: Submit an elevated support request to the technical team.
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