Help! I Forgot My MultiPass Password, or It Has Expired!

Resetting a Forgotten or Expired Password

Your MultiPass is your personal username and password that grants you access to PORTAL, Canvas, Email, and many other services on campus. When you set up your MultiPass, you make a secure personal password that only you know. Because only you know your password, only you can change it. But what if you were to forget that password?

In addition to that, you have to change your MultiPass password once per year. What if you forgot to make that change before it was too late?

Not to worry! This article will walk you through how you can recover your password and set a brand new one.

On This Page

• Resetting Your Password On A Desktop/Laptop Computer
• Resetting Your Password On A Mobile Device

Resetting Your Password On A Desktop/Laptop Computer

1. Go to the Welcome to MultiPass page and click on Change/Forgot Password
   
   
2. Click on Claim Account or Forgot Your Password?
   
   
3. Enter your username in the first field labeled "MultiPass Username or D#." Then, in the second field labeled "Type the Captcha," retype the digits you see on the left. Then, click Continue.
   

4. If you have both an email and a phone number added to your account, you will be prompted to select which one you'd prefer to use here. Just pick the option you prefer. Then, click Continue.
   
   
    

5. Select the email or phone number where you would like to receive your verification code. Then, click Continue.
   
   

6. Check your phone or email. You should have received a verification code. Enter that code into the first field, and in the second field, just like in step 3, retype the digits displayed above it. Then, click Continue.
   
   

   Check your junk mail if you cannot find the email in your inbox. If you never receive your verification code, contact the IT Service Desk.

7. You will be presented with Duquesne University's Computing and Technology policies. Read these policies and check "I Agree," then click Continue.

8. On the Reset Password screen, you will set your password. Making sure that you follow the password policies listed on the page, set a New Password and then retype the new password to Confirm New Password, then click Reset Password.
   
   
   A green check mark will appear to the left of password policies when your password meets that criteria.

9. You have reset your MultiPass password. Proceed to PORTAL to test using your new password. Don't forget to update any saved passwords in your web browser if necessary.

Resetting Your Password On A Mobile Device

1. Go to the Welcome to MultiPass page and click on Change/Forgot Password
   
2. Click Claim Account/Forgot Password
   
3. Enter your MultiPass username and answer the captcha, then press Next in the upper right-hand corner to continue.
   
4. You will be prompted to select a password recovery option. Select your option and press Next in the upper right-hand corner to continue.
   
5. You will receive a verification code at the specified recovery option. Enter the recovery code in the field, and then press Next in the upper right-hand corner to continue.
   
   Check your junk mail if you cannot find the email in your inbox. If you never receive your verification code, contact the IT Service Desk.
6. In the field "Old Password", enter your current password. In the "New Password" fields, type your new password, making sure to enter it the same way both times. Then, click on the Change button in the upper right-hand corner.
   
   Confirm that there are green checkmarks next to all the password requirements before continuing.
7. You have successfully changed your password!