What Is It?
The IT Service Desk serves as your first point of contact for troubleshooting your issue. We will do initial troubleshooting on your issue to the best of our ability. There is no charge for this service.
However, more complex issues are referred to the Duquesne University Computer Store for a fee. The Duquesne University Computer Store includes full-time technicians who are Apple and Dell certified and qualified to assist with any computer-related problems you encounter.
*The Computer Store only repairs Apple Computers (purchased at the DU Computer Store or through another retailer) and Dell Computers (only purchased through the DU Computer Store)
Who Is Eligible to Use It?
Faculty, Staff and Students (Student and Personally Owned Computers and Devices)
Where Can I Get It?
Visit the Duquesne Computer Store with your computer for computer repair services.
How Much Does It Cost?
Your repair costs may be covered under a warranty. Please check with the Duquesne Computer Store to see if your repair costs will be covered under a warranty.
| Tier |
Summary |
Cost |
| Tier 1: Diagnostic |
- Assessment
- Quote
- Diagnostics
- Self removable hardware component install
- Data back up or recovery from one volume.
|
$40.00 |
| Tier 2: One Hour |
- External hardware component install
|
$65.00 |
| Tier 3: Two Hours |
- Dual-boot operating system install / Bootcamp
- Erase and install of operating system
- Severe rootkit virus removal
- Internal hardware component install
|
$97.50 |
| Tier 4: Four Hours |
- Complete software and hardware restoration
- Erase and install of operating system with backup and restore (if possible)
- Complex and time-consuming repairs
|
$130.00 |
Hardware Repair Services
Software Repair Services
Repair Terms and Conditions:
I understand that unless my repair is covered under a hardware warranty through the manufacture, I will be charged a minimum DIAGNOSTIC charge of $40. If the repair is more than $40, I will be contacted before the technician proceeds with the repair. The DU Computer Store reserves the right to refuse service to anyone. I understand that the Computer Store technician may see the data on my system. If the hard drive is defective, the diagnostic tools may cause the drive to fail permanently. The technicians are NOT responsible for data lost which WAS NOT BACKED UP BY ME. In some cases, the only way to resolve a system from errors is to restore the system to its original factory condition. I understand that my software will need reinstalled after this procedure. I, as the owner of the system must reinstall them myself. If the system is not picked up after a period of 90 days and after 3 attempts to contact me, I (the customer) understand that the Computer Store will dispose of my system(s).
Note
This service is only for personal and student hardware repairs. Please visit our "Computer Hardware and Software Repair (Departmental)" for information about Duquesne-owned and managed device repairs.