Information Technology

IT service categories. Services can also be accessed alphabetically by clicking above on Services A-Z.

Categories (17)

Accounts, Passwords, & Access

MultiPass, Duo, and various application access permissions.
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Banner, Integration, & Reporting

IT services that support the administrative and business functions of the institution.
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Cloud Storage & File Sharing

Cloud-based file storage services such as Microsoft OneDrive and Box.
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Collaboration & Phones

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
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Computer & Mobile Device Support/Repair

Desktop, mobile device, and software troubleshooting and repair.
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Computer Labs

Computing and Technology Services' (CTS) computer labs.
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Computer Sales & Lifecycle Services

Purchasing consultation, hardware procurement, device refresh, and recycling.
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Cybersecurity

IT services that provide security, data integrity, and compliance for institutional activities.
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Email & Calendaring

IT services that facilitate institutional communication and collaboration needs. Includes Zoom and Microsoft Teams
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Infrastructure

Foundational IT services that support the operation and management of the enterprise IT environment.
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IT Professional Services

People-based IT services that support the management of IT for the institution.
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Printing & Related Services

Technology associated with printers and copiers.
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Software & Applications

Distribution, installation, and troubleshooting of software and licenses.
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Teaching & Learning

IT services providing instructional technology and resources such as Canvas and Zoom.
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TV & Video Streaming

Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
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Web Services

Content management systems, portals, web hosting, web analytics, user experience design, and URL management.
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Wi-Fi and Wired Network

IT services pertaining to network connectivity, including DuqNet.
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Services (2)

IT Service Desk - Submit a Ticket

Can't find what you are looking for in the Service Catalog? Submit a ticket here!

TeamDynamix

The Team Dynamix Services Portal & Catalog features a catalog displaying the IT services available to you as a member of the Duquesne community and provides a faster means to get support.