Information Technology

IT service categories. Services can also be accessed alphabetically by clicking above on Services A-Z.

Categories (17)

Accounts, Passwords, & Access

MultiPass, Duo, and various application access permissions.

Banner, Integration, & Reporting

IT services that support the administrative and business functions of the institution.

Cloud Storage & File Sharing

Cloud-based file storage services such as Microsoft OneDrive and Box.

Collaboration & Phones

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Computer & Mobile Device Support/Repair

Desktop, mobile device, and software troubleshooting and repair.

Computer Labs

Computing and Technology Services' (CTS) computer labs.

Computer Sales & Lifecycle Services

Purchasing consultation, hardware procurement, device refresh, and recycling.

Cybersecurity

IT services that provide security, data integrity, and compliance for institutional activities.

Email & Calendaring

IT services that facilitate institutional communication and collaboration needs. Includes Zoom and Microsoft Teams

Infrastructure

Foundational IT services that support the operation and management of the enterprise IT environment.

IT Professional Services

People-based IT services that support the management of IT for the institution.

Printing & Related Services

Technology associated with printers and copiers.

Software & Applications

Distribution, installation, and troubleshooting of software and licenses.

Teaching & Learning

IT services providing instructional technology and resources such as Canvas and Zoom.

TV & Video Streaming

Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.

Web Services

Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

Wi-Fi and Wired Network

IT services pertaining to network connectivity, including DuqNet.

Services (2)

Submit a Ticket to the IT Service Desk

Can't find what you are looking for in the Service Catalog? Submit a ticket here!

TeamDynamix

The Team Dynamix Services Portal & Catalog features a catalog displaying the IT services available to you as a member of the Duquesne community and provides a faster means to get support.